Senior Network Analyst
ISS Solutions
Consultant for various clients in the tri-state area, providing strategic technical guidance to improve efficiency, security, and reliability. I work to optimize IT environments, minimize downtime, and align technology with business goals through proactive solutions and best practices.
December 2018 - Present
Systems Administrator
The Kirlin Group
Full-time remote role dedicated to ensuring the efficient provisioning, configuration, operation, and maintenance of diverse systems, including hardware, software, and related infrastructure. Responsibilities encompass managing system resources, optimizing performance, and implementing best practices to maintain seamless functionality across environments. Actively supports system integrity, scalability, and security, contributing to a resilient and responsive infrastructure that aligns with organizational objectives.
August 2015 - December 2018
The Kirlin Group
Helpdesk Administrator
Delivered comprehensive help desk support to a company of over 1,400 employees, addressing technical issues both on-site and remotely. Played a key role in managing and troubleshooting Office 365 environments, including user account provisioning, mailbox administration, and application support to ensure seamless productivity across the organization. Additionally, performed Active Directory user management, overseeing tasks such as account creation, permissions management, and group policy application to maintain a secure and well-organized directory structure. Facilitated user onboarding by setting up new accounts, configuring devices, and providing orientation on system access and security protocols, contributing to a smooth integration of new employees into the company’s digital workspace.
October 2013 - August 2015
Information Technology Administrator
CapacityLLC
Supported IT operations across three warehouses, two office buildings, and a remote warehouse in California, ensuring reliable systems and connectivity for all sites. Key responsibilities included monitoring user computers, peripherals, and network connections, managing service desk tickets, and maintaining accurate topology and technical documentation. I oversaw asset management, maintained server room patch panels and switches, and designed network infrastructure layouts during client acquisitions. Additionally, I managed Avaya VoIP systems, including 66-block configurations, and automated tasks with batch scripting. Skilled in command-line utilities like the Sysinternals suite, nslookup, ping, tracert, net use, netstat, and DISM, I resolved technical issues efficiently while optimizing network reliability.
March 2010 - February 2013